Terms & Conditions

Welcome to the FBT DMC website (www.fbtdmc.com), owned and operated by FBT Group LTD ("FBT," "we," "us," or "our"). Please read these Terms & Conditions ("Terms") carefully before using our website or booking any services. By accessing or using this website and making bookings through it, you agree to be bound by these Terms.

1. Legal Contract and Acceptance

When you make a booking with FBT DMC a legally binding contract is created between you and FBT DMC, and you agree to be bound by these Terms and any additional terms and policies related to the services or products you purchase. If you do not agree to these Terms, please do not use our website or services.

2. Agency Role

FBT acts solely as an agent for airlines, hotels, transport providers, and other suppliers. We do not provide these services ourselves and are not responsible for the acts or omissions of any third party. All bookings are subject to the terms and conditions of the individual suppliers.

3. Booking and Payment

All bookings are subject to availability at the time of confirmation.

Minimum 40% of the total tour cost is required to confirm the booking. Confirmation will be processed only upon receipt of the advance payment along with written confirmation.

Remaining 60% balance must be paid 15 days prior to arrival. For bookings made within 15 days before arrival, 100% payment is required at the time of confirmation.

Prices displayed on the website may be subject to change until full payment is received. Taxes, fees, and surcharges may apply in addition to the quoted price and are subject to change without notice.

Accepted modes of payment:

Bank Transfer (Preferred)

Credit Card (bank/service charges may apply)

Company Cheque (registered partners only)

Online Payment Link (3% payment gateway charges applicable)

Credit card payments are processed securely; by providing your payment details, you authorize us to charge the agreed amount.

FBT DMC reserves the right to cancel bookings if payments are not made as per the agreed schedule.

4. Payment Acceptance Policy

Payments shall be accepted only from the Partner's official bank account, under the registered company name shared with us. Payments from customers, guests, individuals, or any third party are strictly prohibited and will be rejected without exception.

The Partner shall not share the Company's bank details with any client, guest, or third party.

Any unauthorized, third-party, or wrong-entity payment received may be refunded to the original source and will not be considered valid toward any booking or service. Any deviation may lead to delay or cancellation of services.

All bank, forex, and intermediary charges shall be borne by the Partner. The full invoiced amount must be received without deductions

Cash or wallet payments are not accepted unless agreed in writing.

Booking reference or invoice number must be mentioned in all payment transactions, and payments must be made in the quoted currency only.

The Company reserves the right to hold or cancel services in case of non-compliance with this policy.

All payments must comply with applicable Indian and international banking, tax, and AML regulations.

The Company's decision regarding payment acceptance, rejection, or refund shall be final and binding.

5. Cancellation and Refunds

Cancellation policies vary by product and supplier and must be reviewed carefully before booking.

Standard cancellation charges (unless a supplier specifies otherwise):

50% if cancelled 30–45 days prior to arrival

75% if cancelled 14–30 days prior to arrival

100% if cancelled 00–14 days prior to arrival, or in case of No Show

Some services such as visa fees or non-refundable tickets may not be refundable, and no refunds are provided for no-shows or partial usage of services.

Where a refund is applicable, it will be processed within 14 working days from cancellation acknowledgment. Bank charges and non-refundable supplier fees, if any, will be deducted.

In the event of supplier changes or cancellations, FBT will assist in finding alternatives or processing refunds where applicable.

Cancellation fees and penalties as specified by suppliers will be applied.

6. Passenger Details

It is your responsibility to provide accurate traveler information matching official identification. Incorrect details may result in denied boarding or cancellation without refund. FBT is not responsible for issues arising from incorrect passenger information.

7. Changes and Amendments

FBT reserves the right to make necessary changes to itineraries, accommodations, or services due to unforeseen circumstances, including but not limited to weather, local regulations, or supplier decisions. Minor changes do not entitle you to refunds.

8. Travel Documents and Visas

Travelers are responsible for obtaining valid passports, visas, and any required permits. FBT can provide visa assistance but does not guarantee visa issuance. Failure to have proper documentation is not grounds for refund.

9. Liability and Responsibility

FBT is not liable for any injury, loss, damage, delay, or inconvenience caused by third-party service providers.

We disclaim liability for delays, cancellations, or changes caused by force majeure events such as natural disasters, political unrest, or other events beyond our control.

Travel insurance is strongly recommended for all travelers to cover unexpected events.

10. Intellectual Property

All website content including text, images, logos, and trademarks are owned or licensed by FBT and protected by copyright laws. You may only use the content for personal, non-commercial purposes. Unauthorized use is prohibited.

11. Website Usage

You agree not to misuse the website by engaging in unlawful, fraudulent, or harmful activities, including but not limited to hacking, data mining, or transmitting harmful content. We reserve the right to terminate access for violations.

12. Third-Party Links

Our website may contain links to third-party websites. FBT is not responsible for the content, privacy practices, or availability of these external sites. Accessing them is at your own risk.

13. Governing Law and Jurisdiction

These Terms and your use of FBT services are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE.

14. Special Considerations for Destinations

FBT operates in multiple countries including UAE, Oman, Russia, Hong Kong, India, and the UK. Local laws, travel regulations, and customs may vary; travelers are responsible for understanding and complying with these requirements. FBT will assist within reasonable limits.

15. Service Fees

Service fees may apply for bookings made online, via phone, or through our partners. Details of applicable fees will be provided by your FBT consultant or during the booking process.

16. Privacy

Your use of our website and services is subject to our Privacy Policy, which outlines how we collect and use your personal information. Please review our Privacy Policy [link to Privacy Policy].

17. Amendments to Terms

FBT DMC reserves the right to update or modify these Terms at any time without prior notice. Continued use of the website or services after changes constitutes acceptance of the new Terms.

18. Contact Us

For any questions or concerns regarding these Terms, please contact us at: Email: legal@fbtdmc.com

By using www.fbtdmc.com and booking through FBT you acknowledge that you have read, understood, and agreed to these Terms & Conditions.